Frequently Asked Questions

• What is an e-Book?
• Is Clickank safe?
• What is your refund policy?

What exactly is an e-Book?

• E-books are electronic books that can be read on a computer screen or printed out to paper.

• E-books are downloaded from a webpage and stored on your computer.

What are the advantages of e-Books over ordinary "physical" books?

• E-books offer a high level of interactivity not possible in print editions. (For example, live "clickable" links that connect to additional information or resources at exactly the moment you need them.) This makes e-books the perfect medium for "step by step" guides, "how to" guides and so on.

• E-books are delivered instantly via direct download from the Internet (so there's no waiting for "snail mail" packages to arrive!)

• Since it's not mailed to you, there are NO shipping and handling charges!
  

I've never ordered anything online before, let alone "downloaded an e-Book." Is there someone that can talk me through it?

Absolutely! You're not alone. In fact, for hundreds of folks this is the first time they've even heard the term "e-book." My friendly support team has helped lots of "first time downloaders" become life-long happy customers!

And, just as a reminder, no matter what, you're always covered by my 100% Money-Back Guarantee - either you're absolutely thrilled with your purchase, or you get your money back. No questions, no hassle whatsoever!

Can I print the e-Book?

Yes! If you wish to have it on paper, simply print it out like any other document. (Many people print out their e-books so they can refer to them again and again!)

Will it work on my computer?

All digital products from Redwine Publications and all of the bonuses, are in Adobe Acrobat PDF format so both PC and Mac owners can enjoy them!

Adobe Acrobat is the industry standard PDF reader and most computers already have it installed. But if yours doesn't, you can download it FREE by clicking here.

Can I buy this book at a bookstore?

No, this is a digital product and is available ONLY through this website!

How do I download and read your e-Book?

Once your secure payment has been authorized (which typically takes about 2-3 seconds), you'll be automatically re-directed to a private web page where your e-book will be ready for immediate download.

To begin downloading, simply click the download links for your e-book and your bonuses. Once a download has finished, simply go to the folder where you saved it, and double-click the icon to open the book. (The private download page also has clear step-by-step instructions.)

We use ClickBank for all our online credit card processing. ClickBank is an established credit card processing company that has been in business since 1997 and are a service of Click Sales Inc., a Delaware corporation with headquarters in Boise, Idaho.  

ClickBank provides credit card clearing and payment services for tens of thousands of merchants all over the internet.

When you place your order with us, you will connect to ClickBank through a secure server, which makes it virtually impossible for a hacker to intercept your information. Once you enter your payment and credit card information, your credit card is validated and you will automatically be taken to our download page where you can download the files to your own computer.

ClickBank does not store your credit card number and we never see it. We are simply notified that your payment has cleared. Again, we never see your credit card number!

So as you can see, ordering online is extremely safe.

Do you offer a money-back guarantee?

Yes! We offer a 100% money-back guarantee. If, for any reason, you are not completely satisfied with your purchase simply email us at  support @ redwinepublications.com  and we will immediately refund the full purchase price - no questions asked. No hassles. And you get to keep the e-book!

Additionally, because we use ClickBank for our online merchant facility you actually have an additional level of refund security because Clickbank include refund directions in the email receipt of every purchase.

By using ClickBank, your safely is guaranteed.

How long does it take to download an e-Book?

The speed of the download depends mainly on the size of the e-book and the speed of your Internet connection. Typically, with a dial-up modem, the download should take between 1 and 6 minutes. (High-speed connections typically take between 20 - 30 seconds!)

Do you offer after-sales support?

Yes! If at any time you have any difficulty at all downloading or using any of our products simply email us at support @ redwinepublications.com  and we'll gladly help you out.

Okay, I'm ready! Where do I order?